Support

Need help with BadgeWeft Trust Badges & Icons? We're here for setup, billing questions, and storefront troubleshooting.

Contact

Email: Viyanshika03@gmail.com

Typical response time: within 1–2 business days (often faster for urgent storefront issues).

Before you write

• Include your Shopify store domain (for example, example.myshopify.com).
• Describe what you expected vs. what happened, with screenshots if possible.
• For badge display issues, confirm the BadgeWeft app embed is enabled and the theme block uses the correct Badge ID.

Common topics

• Install & login — install from the App Store, then log in with your store domain on the BadgeWeft login page.
• Theme setup — enable the app embed in Theme editor → App embeds, then add a BadgeWeft block and paste your Badge ID.
• Plans & billing — upgrades are handled through Shopify. See Terms of service for billing details.
• Privacy & data — see our Privacy policy for what we collect and how to request data actions.

App status

If badges stop updating after a publish, try saving the badge again and refreshing the storefront. Cached badges may remain visible briefly during outages so shoppers are not left without trust signals.